Online Security
What we do to keep safe online with Invesco
We are continually reviewing and upgrading our security measures so that you can have confidence in our online services. We have invested in a number of measures that help protect you online, for example: secure encryption and validation.
Our website uses encryption technology, indicated by the padlock symbol at the top (or bottom) of your screen when accessing the data on the site.
To validate a site, you can:
1. Click the Padlock: View certificate details, such as who issued it and to whom.
2. URL Check: Ensure you’re on the correct domain (e.g., https://www.invesco.com, not https://www.1nvesco.com).
3. Also, refer to section: “Where to Find More Information and Guidance on Online Security” on this site to learn about the latest online security threat landscape and tips.
Seven tips to help you stay safe online
Whilst we do all we can to make our online service secure, there's also a lot you can do to help protect yourself.
1. Safeguard your PC, mobile device and personal data
Ensuring that your PC is well protected is a critical step in protecting your personal details. Ensure you have a firewall, anti-virus and anti-spyware software installed on your computer and that this is kept up to date.
2. Don't write down passwords
Never divulge your username or password to anyone, and avoid writing them down. Consider using one of the many reliable and secure password vaults available on the Internet to store your passwords, but read reviews and get recommendations first.
3. Change your password regularly
Regularly changing your password can be one of the best defences against someone else accessing your account. Use a different password for every online account.
4. Treat unexpected calls and messages with caution
Never respond to unsolicited unexpected calls and messages requesting your security details. We will never ask for your security details via emails, SMS, notification prompts. See "How to spot suspicious emails, SMS, chat messages, notification prompts".
5. Don't send your personal information by email
Email is inherently not a secure method of communication. You should never send any personal or account information this way.
6. Use secure networks
If you connect to the Internet via a wireless network make sure it's a secured Wi-Fi network (tip - look out for the padlock icon in your browser). If you use a Wi-Fi network that is not secure, be careful about accessing websites that require you to log in with your personal details, or viewing any sites that may show your personal information. No matter how good your anti-virus software and other methods of protection are, if the network is not secure it is open to others to access too. It is therefore possible for your information to be fraudulently obtained.
7. Check for any unusual account activities and Keep Up to date
Regularly check for your account position and if you find unusual activities in relation to your account, please contact us immediately.
Checking this site and others, regularly, will help keep you up to date with online security and financial crime related matters. See Where to Find More Information and Guidance on Online Security.
How to spot suspicious emails, SMS, chat messages, notification prompts
No reputable company will ever ask you to share and confirm personal or account details (such as passwords) by sending you a message. If you ever receive a message, appearing to be from Invesco, asking you to do so, please contact us immediately.
It can be incredibly difficult to spot a fraudulent message. If you are ever in any doubt as to the authenticity of a message (in any digital forms, e.g. emails, SMS, chat messages, notification prompts, etc.) from Invesco, please call us at 1800 813 500 first, before responding to any links in the message.
Do not share sensitive personal details, account information, login credentials, One-Time-Password (OTP), or perform transactions as requested. Avoid clicking on embedded links in suspicious messages (in SMS, Emails, Chat messages and notifications).
If you suspect any information leakage from a bogus call or fraudulent message (e.g. Phishing, SMS, chat messages) claiming to be from Invesco, please contact us and report promptly any unauthorised financial transactions to the police. We would request that you forward any information claiming to be from Invesco, such as emails, website addresses (URLs), or screenshots of messages (SMS, chat messages) you received. You will receive an automated response from us, once we have received your email.
Common identifiers of suspicious messages
Fraudulent messages
Fraudulent messages (e.g. Phishing emails, SMS, chat messages) will copy logos and styles in an attempt to appear genuine. The message may urge you to click on an embedded link within it which will then direct you to a 'spoof' website that looks like a genuine web page. The website may ask you to enter security details such as account numbers, usernames and passwords. By doing so you may give the fraudsters access to your accounts. If you log in to a website that lacks a padlock symbol in the browser's address bar, indicating it may not be secure, be cautious. Verify the website's authenticity by checking the digital certificate details from Invesco.
Never click on links or attachments on suspicious email, SMS, chat messages, websites and/or social media. Never enter your sensitive personal information, account details, credentials or passwords on suspicious websites, SMS or other messaging platforms.
False sense of urgency
Most phishing messages try to deceive you with the threat that your account will be closed or somehow incapacitated if it's not updated right away. A message that urgently requests you to supply sensitive personal information may be fraudulent. Don't be pressurised. If you are unsure make enquiries before taking any action.
Fake links
Many phishing emails, SMS, notification prompts, etc. include website links that look authentic but instead direct you to a fraudulent website that may or may not have a website address different from the link originally displayed. Always check where a link is going before you click by moving your mouse over the link in the text message. Beware if this is different from what is displayed in the text of the link in it. If it looks suspicious, don't click it.
Attachments
Similar to fake links, attachments can be used in phishing messages and are dangerous. Never click on an attachment from an unknown source. It could cause you to download spyware or a virus. Invesco will never send a message to you with an unsolicited attachment or a software update to install on your computer.
Protect Yourself from Online Scammers:
Invesco will never ask you to share your login credentials or one-time passwords via hyperlinks. Stay alert and protect your information, including account login information (PIN, passwords, or codes).
Do not disclose your information to any unverified websites, mobile applications, social media platforms, or any forms of digital platforms, even if they look genuine. Make sure to verify official sources first and use authorised secure methods to protect your information assets.
Watch out for impersonation scams from fake authority figures. Do not share your information. Unexpected calls and messages (e.g. emails, SMS, chat messages, notification prompts, etc.) could be from scammers pretending to be from Invesco or organisations you are familiar with. Always check official channels first.
Invesco's email policy
Exchanging information via email is not a secure method of communication. For this reason, Invesco will apply proper protection mechanism in our email, so as to protect any account specific or personal data in our emails to you. And we won't act upon instructions, received by email, to change your personal details.
Be suspicious if you receive an email asking you to click on a link to update your details. Do not click on the link.
Invesco will never ask you to send any account specific information by email. If you are in any doubt as to whether the email is from Invesco, please call us on 1800 813 500.
Where to Find More Information and Guidance on Online Security
More help and support on cybersecurity and technology crime issues can be found on the following external websites. It's important to find trusted online security guidance from sources you can rely on in your location.
Australia
Cyber.gov.au Resources Library: Provides guides, videos, posters, and quizzes for individuals, families, and small businesses to learn about cyber security and protect themselves online. This site is managed by the Australian Cyber Security Centre (ACSC) under the Australian Government.
URL: https://www.cyber.gov.au/resources-library
Act Now. Stay Secure Campaign: Offers publicly available resources to help Australians protect themselves online, supported by the Australian Government.