Invesco Total CX — the Total Client Experience — is a powerful platform of tools and resources designed to help financial professionals achieve greater possibilities for their clients, businesses, and portfolios. Through June 2025, we’ve helped approximately 3,500 financial professionals benchmark their practices with the the Practice Innovation Index (PII), a diagnostic assessment focusing on four areas: New business development, wealth management, client service, and practice management.¹
from top-performing financial professionals, in key areas of management
of assessment participants, who represent various channels and practice types
across wealth management practices that contributed experiences
The latest Total CX Insights, in partnership with Cerulli Associates, examines key ideas that have supported and nurtured the growth of your top-performing peers.
Business relationships may play out and pay off in many ways, from client referrals to external partnerships. The strongest relationships may feed a referral pipeline and help grow the bottom line.
As clients build wealth, they may outgrow their current firms. Wealth managers with broader service offerings have an opportunity to meet clients where they are and where they’re going.
According to PII data, top-performing wealth managers have prioritized personalization, segmentation, and consistent engagement. A smaller client roster may free up time and resources to provide better service.
According to PII data, firms increasingly face career development, leadership, and succession challenges when preparing for the future. Some self-reflection and a plan for the inevitable may help chart a path forward.
Look back at previous Total CX Insights articles and download recent reports.
The Practice Innovation Index — powered by Cerulli Associates — is the first diagnostic2 to analyze peer ranking and provide custom resources designed to help in every area of your practice.
This report explores how to use effective marketing and client targeting in order to facilitate long-term growth.
The latest Practice Innovation Index report tells us that wealth managers need a comprehensive plan to better manage their time, find unique solutions, and support their clients' goals and objectives.
Teaming may help build a sustainable practice by focusing complementary skills toward a common goal. Effective integration can potentially lay the foundation for a smooth transition from wealth manager to successor. Learn the main factors that can determine your success.
The Total CX Insights video is an overview of the May 2023 Report results of the Practice Innovation Index. It touches on four primary areas: boosting productivity, maximizing time with clients, optimizing coverage ratios, and client touchpoints.
The ”Practice Innovation Index” program is based on Invesco Global Consulting’s work with Cerulli Associates. Invesco Distributors, Inc. is affiliated with neither Cerulli Associates nor Cerulli, Inc.
Invesco Global Consulting programs are for illustrative, informational and educational purposes. We make no guarantee that participation in any programs or utilization of their content will result in increased business for any financial professional. Invesco Global Consulting programs and services are offered via Invesco Distributors, Inc., the US distributor for Invesco Ltd.’s retail products. It is a wholly owned, indirect subsidiary of Invesco Ltd.
Please note that the terms “partnership” and “relationships” herein do not signify formal legal relationships; they are simply intended to describe mutual, informal relationships among professionals. This program is neutral to the practice of fee-sharing with other professionals. This program espouses the potential benefits of using indirect financial incentives as one of the ways to build your business and should be considered in conjunction with your firm's overall review of its business practices for potential conflicts.
It is important to remember that any outside business activity including referral networks be conducted in accordance with your firm's policies and procedures. Should you have any questions on these programs, please consult your branch manager and/or compliance representative for additional information.
Invesco Distributors, Inc. does not offer all referenced products/services. Any product referenced is not meant to represent any specific Invesco offering. Offer products/services only as appropriate and applicable.
Invesco Global Consulting: HNW = high-net-worth = $1 million to $5 million in liquid financial assets (USD). UHNW = ultra-high-net-worth = >$5 million in liquid financial assets (USD). Cerulli Associates defines high-net-worth (HNW) as $10-20 million in investable assets (USD). Cerulli Associates defines ultra-high-net-worth as $20-50 million in investable assets (USD).
Opinions expressed are subject to change without notice. These opinions may differ from those of other Invesco investment professionals.
All data created by Invesco Global Consulting unless otherwise noted.
Note: Not all products, materials or services available at all firms. Financial professionals should contact their home offices.
NA5220728
This link takes you to a site not affiliated with Invesco. The site is for informational purposes only. Invesco does not guarantee nor take any responsibility for any of the content.
Change site/location
